SmartWays Market / SmartWays Health


Privacy Policy: This Privacy Policy contains information about how and what information Smartways Health (“Smartways Market LLC” / “”/”we”/”us”/”our”/”the company”) collects, uses, stores, shares and is deleted about viewers and users (“you”/”your”/”user”) of our website (the “website’).

Your Use: Your use of the website and any information that you may provide through your use and access of the website, the information, and the services provided within the website is subject to the terms of this Privacy Policy and can be updated from time to time. Please read this Privacy Policy carefully before using the Website, the information and any services and keep up to date with any revisions made by us prior to each use.

Consent: By using the Website you consent to the use of your Personal Information as described in this Privacy Policy and as otherwise identified to you.

Personal Information: is information that we may collect from an identifiable individual. Smartways Health collects information required to help us process your purchases and personalize and improve your shopping experience with us. Personal information can include information, such as your name, address, e-mail address, geographical location, geographical mobile location, credit card information, other payment Information, birth date and gender. We care about your privacy and do not provide, sell or transfer personal information to any outside companies outside of this privacy policy and use SSL and other security procedures to protect your information.

Non-Personal Information:  Information considered non-personal is information that is not identifiable to an individual. Non-Personal information can include information, such as an Internet Protocol Address (IP Address) (which is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases and used, for example, to help prevent and detect fraud), the domain used to access the Website, browser type and version, operating systems being used by visitors to the Website, aggregate information, such as demographic statistics which can include average age or geographical location of users, the number of visitors and what pages users access or visit, and/or the average time spent on the Website. Non-personal information may be collected, used or disclosed by Smartways Health in a non-identifiable manner accordance to this policy (except where indicated herein). Non-personal information collected, used, or disclosed may not be subject to privacy laws or this Privacy Policy.

Statistics: Personal and Non-Personal Information may be used to also collect statistics about use of the Services purchased through the Website. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties.


Third Party: This Privacy Policy does not apply to any third-party websites or companies, their services or applications, links to other websites, even if such are accessible through our Website (

Third Party Suppliers and Shipping: For orders placed by you we may be required to use third party product suppliers, have products processed and shipped direct from manufactures, use third party freight providers to deliver your purchases, or other service providers and therefore we may share your name, phone number, email address and shipping address with such providers for the purposes of completing your delivery and improving your user experience. We have put in place contractual and other organizational safeguards with our agents, third party partners, third party advertisers, to ensure a proper level of protection of your Personal Information. In addition to those measures, we will not disclose, share, sell or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy. These providers are required to keep all personal data private and secure and are not permitted to disclose, sell or provide personal data to anyone not involved in the order process or shipping process.

All individuals who are responsible for collecting, handling and processing any information relating to a user of the Website on behalf of the Company are expected to protect such information in accordance with this Privacy Policy.

Consent to Use and Transfer Data: Smartways Health is a trademarked name and is owned and operated by Smartways Market LLC, USA. which was formed as a U.S.A. LLC Company in Delaware USA but may reside or do business in Ontario, Canada. Some information collected may be collected, stored, and used in both U.S.A and Canada and therefore may be subject to both Canadian and U.S. laws. Depending on your location, by using the Website you consent to the transfer of your data overseas or across boarders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. Our servers and service providers may be located in Canada or the USA and accordingly your Personal Information may be available to government or other agencies within these countries and be pursuant to the laws of the relevant jurisdictions. We may share Personal Information with our Canadian and USA service providers (e.g. website hosting providers, eCommerce software providers, payment processors, email service providers, freight carriers, third party marketing platforms, advertising networks, and IT providers to help us improve the Website.) as reasonably needed for them to provide the relevant services to us. By accessing and using our Website, You consent to the transfer of Your data in this manner.

 Registration and PurchasesIn order to make purchases through the Website you may be required to register for an account and provide required Personal Information which may include the following information: Your full name, e-mail address, mailing address, pseudonyms, phone number, IP address, Smartways account password, personal preferences, group affiliations, payment and billing information including billing address, card holder name. 

Credit Card and Payment Information: All our financial transactions take place over a secure, encrypted communication line. During checkout, you may have the option to have us remember your credit card number for future purchases. We use a technology known as “payment tokenization” which means we don’t actually store your credit card number but instead, when you complete a purchase we use your credit card number to obtain a secret token which is a special random string of letters and numbers provided from the credit card payment provider. This secret token is used on future orders instead of sending in the credit card information.


Communications with us: When you contact us through email, through live chat, submition of a customer review or survey, entering a contest with us, by telephone, and or by completing a transaction, we may collect the information that you provide to us in the course of the communication to help respond to you or for purposes related to your communication. We may use this to provide notifications for these and other activities related to your use of our services , Privacy Policy, Terms of Use updates, or you may receive important notices or updates regarding order status or changes and/or other issues regarding services you have used even if you opted out of all e-mail marketing communications or despite your indicated e-mail preferences.


Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting our customer care department at [email protected].


System Logs & Cookies: Our website uses cookies to improve and personalize the user experience therefore we recommend that you allow cookies from our website to take full advantage of all our website and it’s features. Like many websites we use “cookies” to collect certain types of information when your Web browser accesses our Website. These “cookies” are alphanumeric identifiers that are placed on your computer’s hard drive to enable our systems to recognize your browser and to provide features such as remembering the products that you searched on your last visit and may allow you to take advantage of some features of our website. We use these cookies to remember information you gave us so that you don’t have to re-enter the information each time you visit our Website which may speed up the loading time of pages and improve over-all user experience. You can prevent your computer from accepting new cookies and most browsers can tell you how to do so in their “help” section but not allowing cookies may prevent you from taking advantage of some parts of our website including the purchasing of products or access to some pages and information.


On-Website Advertisements: Advertisements that appear on the Website may be directly from us or from one or more third-party web advertisers. These third party web advertisers may set cookies which allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Be aware that advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. The information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third-party web advertiser(s).

We will collect personal information directly from you when you purchase or interact with us about a product or service that we offer or provide but occasionally, we may collect personal information from a third party based on your consent or as otherwise permitted by law.


Exceptions: In the case of wrong doing, illegal activities, unethical or destructive activities, miss-use, cause of damage or harm, or if we have reason to believe it is necessary to do so we may be required to disclose your Personal Information to third parties to aid in identifying, contacting or to bring legal action against persons who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Website, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may also disclose Personal Information with your consent, or when we believe in good faith that such disclosure is required or permitted by applicable law.

Exceptions: In the instance of a corporate re-organization, a name change, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, we may disclose your Personal Information where permitted or required by applicable law and/or provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

Security: The security of your Personal Information is very important to us which is why we implement a variety of measures including but not limited to: Up-to-date modern technical practices and systems, administrative procedures including limiting access of information to only to staff who need access to perform their employment duties, contractual agreements, and physical security measures which are all designed to protect the Personal Information that we collect from you.

Payment and Sensitive Data Security: We use protection services like Secure Sockets Layer (SSL) encryption technology to protect your credit card and other payment information during transmission when you provide credit card or other payment information to us.

Protect Yourself: We will never ask you for personal information, account information or password through emails so DO NOT provide this kind of information in an email even if you think it is authentic and from us and only use the customer service number provided on our website when providing this kind of information. If you are unsure please contact us through our on-line chat system or by phone through the customer service number on our website. Never provide your billing information, account information, or password to any third party website or through email or other un-secured format.

Retention of InformationWe may retain customers Personal Information and any relevant data during and after the termination of our relationship or for as long necessary and for various reasons including, to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if permitted or required by law.

Amendment of this Policy: We reserve the right to change this Privacy Policy at any time and should we decide to change this Privacy Policy we will post a notice on our website. Any Privacy Policy changes will become effective 30 days from their posting on the Website. Our current Privacy Policy applies to all Personal  and non-personal Information that we have about you. The date on the Privacy Policy reflects the latest update and if found at the bottom of this document. We recommend that you revisit this policy from time to time to ensure you are aware of any changes. Your use of the Website signifies your acceptance of this Privacy Policy and any changes.

Access and Accuracy: You have the right to request access to your Personal Information that we have on file for you. Should you wish to verify the accuracy of the Personal Information that we have collected in regards to you, or to have a general idea of our uses of that information. We require written request by email or through live chat to have your Personal Information revealed. For safety reasons you may then be directed to a secure method of correspondence where we will provide you with a copy of your Personal Information in accordance with applicable law, subject to information which we are permitted or required to withhold.

We take steps to try to keep your Personal Information accurate and up-to-date but should you continue to use our services ongoing you also have a responsibility to ensure that your information is kept up to date and accurate, including but not limited to using the features of the Website and you should update, correct, delete or add to your Personal Information as appropriate.

Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to request access to to your Personal Information, or have any questions, comments or suggestions or should you find any errors in our information about you, please contact our Chief Privacy Officer in writing: SmartWays Market, LLC, 23 Benjamin Cres, Orangeville, ON. L9W 5H1 or at [email protected]

Last Updated: August, 2019